Privacy Policy

At SenseuHome, your privacy matters to us. We are committed to safeguarding the personal information you share with us and being transparent about how we collect, use, and protect your data. This Privacy Policy explains your rights, our responsibilities, and the choices you have.

1. Information We Collect

We collect information to provide and improve our services:

A. Personal Information

Provided directly by you when:

  • Placing an order (name, shipping/billing address, phone number, email)
  • Creating an account
  • Contacting customer support
  • Subscribing to our newsletter

B. Payment Information

We use trusted third-party payment processors (e.g., Stripe, PayPal) to securely process payments. We do not store or have access to your full credit/debit card details.

C. Automatically Collected Information

Through cookies and analytics tools, we collect:

  • IP address
  • Device and browser type
  • Pages visited and time spent on site
  • Referring URLs
  • Shopping behavior
  • This helps us understand user preferences and improve your shopping experience.

2. How We Use Your Information

We use the information collected to:

  • Process your orders and returns
  • Send order confirmations, shipping updates, and customer service messages
  • Provide personalized recommendations or promotions (if opted in)
  • Improve our website performance, product offerings, and marketing efforts
  • Prevent fraud and enhance account security
  • Comply with legal obligations and resolve disputes

3. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We may share limited information only with:

  • Shipping partners (e.g., UPS, FedEx) for delivery purposes
  • Payment processors to handle secure payments
  • Marketing/email platforms (if opted in)
  • Legal authorities where required by law or to protect our rights

All third-party providers are required to comply with strict data protection obligations.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and cart contents
  • Provide secure login and session continuity
  • Analyze traffic and performance
  • Customize marketing content
  • You can manage or disable cookies anytime in your browser settings.

5. Your Rights & Choices

You have full control over your data. You may:

  • Access or update your personal information
  • Request deletion of your data
  • Withdraw consent from marketing emails
  • Request a copy of the data we hold about you
  • To exercise these rights, email us at: senseuhome@gmail.com
  • We respond to all requests within 30 days in accordance with applicable privacy laws.

6. Data Security

We take data protection seriously. Our website uses:

  • SSL encryption for secure transactions
  • Firewalls and access controls
  • Regular security audits

Your data is stored in secure servers and only accessible to authorized personnel.

7. Retention Period

We retain your personal data:

  • As long as necessary to fulfill your order or provide service
  • To comply with legal, tax, or accounting obligations
  • Until you request deletion of your account or data

8. Children’s Privacy

SenseuHome does not knowingly collect or process data from individuals under the age of 13. If we learn that personal information was provided by a child, we will delete it immediately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Continued use of our website after changes means you accept the updated policy.

Effective Date: July 29, 2025
Last Updated: July 29, 2025

10. Contact Us

If you have any questions, concerns, or requests about your personal data or this Privacy Policy, please contact our team:

Company: R. M. TONGE COMPANY
Address: 197 MAIN STREET WATERVILLE ME 04901
Email: senseuhome@gmail.com
Phone: +1 5623603596
Customer Support Hours: Monday to Friday, 9am–6pm (EST)