FAQs

1. Where do you ship from?
Depending on the product and destination, we ship from our warehouse located in the United States.

2. How long does delivery take?
Most orders within the United States ship within 2-7 business days of order processing. Peak season or courier issues may cause delays.

3. Can I track my order?
Yes. You will receive a tracking number via email after your order ships.

4. What is your return policy?
We accept returns within 30 days of receipt. Items must be unused and in their original condition. Please email senseuhome@gmail.com to request a return.

5. Do you offer free shipping?
Yes, we offer free standard shipping on US orders.

6. What if my item arrives damaged?
We're so sorry! Please contact us at senseuhome@gmail.com within 48 hours of receiving your item and provide photos of the damage. We will assist in resolving the issue as soon as possible.

7. Can I change or cancel my order?
If your order hasn't been processed, we may be able to cancel or change it. Please contact us as soon as possible.

8. Is my personal information secure?
Absolutely. We use secure encryption technology to protect your data and will never share your information without your consent.